An airport is a unique place where diverse people converge before shuttling off to their various destinations. These people are receptive, excited, positive, hopeful, and are looking forward to whatever experience the airport would give them. It may interest you to know that airport marketing is an essential part of every air traveller at the airport, and that invariably points at the fact that airport marketing is necessary to connect with the passengers and create the right experiences and memories that may improve the airport’s favourable ratings and reviews.
Marketing has evolved over the years, and with easy access to information and technological advancements, travellers have become better informed. There is the expectation of getting “sold” via innovative and new systems. Marketing has gone beyond just placing advertisements on billboards and in magazines, and has become something more personal.
Airport marketing creates a personal connection with the travellers they intend to reach. According to statistics of overall sales in different airports, it has been proven that an intimate relationship between representatives of airlines and airports, and travellers, increase the brand’s awareness and recognition, as well as an increase in customer loyalty.
- Access to Diverse Marketing Audience
Every minute, aircraft take off and land at different airports in different parts of the world; each of these planes has different people from different places. Thus companies with proper marketing strategies in place can get more information to enable them to reach out to each passenger and create an unforgettable experience for the passengers through each stage of their journey from arrival, through to destination at another airport. Airports that have utilized this method of marketing have been able to increase their brand awareness and revenue generation.
One thing you cannot take away from the airport is that a more significant percentage of flyers that use these airports are affluent, and they invest in travelling. A lot of them look forward to the shopping experience at the stores in the airport. So airport marketing helps create a connection for the travellers to have pleasurable experiences whenever they are at the airport. It takes us back to our mentioning the fact that airport marketing is about creating the right knowledge and personalizing it for each passenger that goes through an airport.
Everyone who gets to the airport has to wait for one purpose or another, and that allows the airport marketing to engage with remaining passengers, through captivating brand adverts and information. Some of the passengers are usually too busy with their daily lives outside the airport that they hardly pay attention to adverts or happenings around them. Still, at the airport, as long as they have to wait, the airport has the responsibility of connecting with the waiting passengers in a friendly, hospitable, and insightful way.
Airport marketing creates fantastic opportunities for other brands looking to connect with passengers. Most times, these are luxury brands looking to deliver their services to passengers who are perceived as affluent. The more passengers are interested in these brands and their products or services, the more revenue it generates for the airport.
Travellers are informed people who are in touch with the latest trends, and because they transit through different airports, they can connect differently with the experiences that these airports create for them. Airport marketing can connect with the passengers and identify how best to improve on airport services, which would, in turn, enhance the development of the airport, including integration with new and relevant technologies.
Airport marketing is about the airport creating an excellent experience for the passengers, while also generating revenue, and only the right marketing strategy can pull it off effectively. We know the industry, and we have a team of experts who are ready to proffer professional solutions that will make the user experience levels of your airport several notches higher. Do not hesitate to reach out to us and let us discuss how best to deal with your airport marketing, such that passengers would always have something good to say about their experience at your airport.